Refund and Cancellation Policy

This policy applies to fees charged directly by A4E Marketplace, including seller subscriptions, listing-related platform fees, and approved internal service charges. It does not govern refunds for products sold by third-party sellers on external checkout pages.

Sellers may cancel recurring or renewing subscription services before the next billing cycle. Unless otherwise stated at the time of purchase, cancellation stops future billing and does not automatically create a refund for charges already processed for the current billing period.

Refunds may be considered where a payment was charged in error, duplicated due to a technical issue, or collected for a service that was materially unavailable because of a fault directly attributable to A4E Marketplace.

Refund requests are reviewed case by case. Approved refunds are typically returned through the original payment method, subject to payment processor and banking timelines.

Unless required by law, completed platform service charges, processed seller plan fees for active billing periods, moderation-related operational costs, and fees associated with policy violations or fraud investigations are generally non-refundable.

Purchases completed on a seller’s own website are governed by that seller’s refund, cancellation, and customer support policies. Buyers should contact the relevant seller directly for refunds, subscription issues, delivery disputes, or product dissatisfaction relating to an external checkout.

To request a refund review, email [email protected] with your account details, payment date, transaction reference, and a brief explanation of the issue.